FAQ

Q: Why the product's price more expensive than other sites?

A: AAAAA high-grade products for we sale. We never sell inferior products. Not the same as the price is not the same quality of products.
 

Q: What Are luxury Goods?

A: luxury Goods are products that are modeled as the original. There are many Grades of A+++++, depending on the material and workmanship. All of our super quality AAAAAA (1:1) goods are the absolute best quality A luxury available on the market.

Q: What are they made from?

A: The majority of our goods are made with very high quality leather, unless otherwise indicated. For example, all our designer luxury handbags are made with high quality with real leather handles, straps and trim. All of our super quality items have oxidized leather that will turn that dark honey color Louis Vuitton is so famous for. All Our handbags styles are from very high quality leather, most Products may be made with a leather-like material that is virtually indistinguishable from real leather, yet is more affordably priced.

Q: Why would I want to purchase a A+++++ goods?

A: There are many answers to that question. For most people, it is because they want to look good, but simply can’t afford it. For other people, it is because they want to have a wide variety of bags in their closet, for any occasion. Again, it is meant for fashion purposes and not for you to try to fool anybody.

Q: Why buy from us?

A: Professional customer service. High quality products.All prices are according to quality.Actual copy and correct information about all of our products.Professional packing and handling.

Proven shipping methods.
All packages are insured.We offer discount opportunities. All items are inspected before shipment. We offer a Return Policy.

Q: What are the returns, exchanges and refund policies?

A: Please read more: Return Policy

Q: Do you supply a catalog?

A: No - Because we are continually updating our website, with new products we are not able to supply a printed catalog.

Q: What Payment type can I use?

A: We accept Western Union and Bank transfer.

Q: How long will it take to receive my order?

A: All of our items are shipped within 5-7 business days. Almost all of our orders are proccessed within 1-2 business days. All customers will receive their orders according to the shipping method chosen.

Q: What shipping method do you use?

A: EMS shipping.

Q: Do you ship internationally?

A: Yes. We ship internationally through EMS. Charges for customs clearance are not included. ALL charges, duties, and taxes will be billed to the customer. We will provide you with a tracking number and carrier we used. We are not liable for any lost, stolen or confiscated merchandise by customs and there is no refund on shipping or merchandise.

Q: Can I make a request for my order to be left in front of the door or anywhere else other then direct receiver?

A: NO. We only use delivery confirmation. NO EXCEPTIONS.

Q: Should I check my package before signing for it?

A: Yes! Please make sure to check all packages before signing to make sure that the package you received is not damaged or appears to have been opened.

Q: How do I find about my order?

A: Any information about your order can be found at your Previous orders at My Account or email to us.

Q: Why is my order pending?

A: Your order can be pending for 2 reasons:
1. The name of the receiver does not match the billing information provided by the customer.

2. Product is currently unavailable but is expected to be in stock within 5-7 days.

To change this status, please e-mail us and provide us with the correct information. Or please choose another item if the one you chose before is unavailable.

Q: How do I know if my order went through or has been declined?

A: If your order has been declined an e-mail will be sent from us notifying you that your order did not go through.

Q: I’m looking for an item that’s not on your website. Can I specially order it through www.z-ma.com?

A: Yes, we will try our best to help you! Please contact our salespersons freely at: sales@z-ma.com , we will reply you at once get your mail.

Q: Do you sell wholesale?

A: Yes, we do sell wholesale! More wholesale deals are available. Please email: sales@z-ma.com

Q: I Have Other Questions, Whom Should I Address It To?

A:Please e-mail all your questions to: sales@z-ma.com